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We're here to help.
Every step of the way.
Questions about your account, portfolio records, or using the platform? Reach out to our support team for assistance with your experience.
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Clear answers.
Clear answers.
Considered support.
Tell us what you need help with. Include enough information for the support team to understand the issue, but do not include passwords or sensitive financial account details.
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Support Hours
Monday – Friday: 8:00 AM – 5:00 PM EAT
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Never send your password, authentication codes,
full payment credentials, or confidential
portfolio documents through an unverified channel.
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Frequently asked questions
Find a starting point for common account and platform questions.
What should I do if I cannot access my account?
Use the official account recovery process if one is available. If you remain unable to sign in, contact support through a verified channel. Never share your password or one-time codes.
How can I report a technical problem?
Describe the page or feature involved, the action you took, the error message shown, and approximately when the problem occurred. Do not include private account data in screenshots or messages.
Can I request help with portfolio records?
Yes. Select the portfolio management category and explain which type of record needs attention. Avoid submitting confidential documents until support confirms an approved secure channel.
How do I request a change to account access?
Explain the access issue and the type of change requested. Any change should be verified and authorized according to the organization's account-management procedures.
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